Events & Chapter Sites

What emails will attendees automatically receive?

• Order confirmation email: Sent when an attendee completes their order or registration.
  Learn how to customize an order confirmation email.

• Refund confirmation email: sent when a refund is issued for a paid order
  Learn more about issuing refunds to an event registrant.
  

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Prevent attendees from sharing tickets

Prevent attendees from sharing tickets for in-person events by using the check-in feature.

Learn more about check-in for event attendees

Learn more about printing a check-in list

If you check in attendees by name, consider updating your event to collect information for each attendee. That way, every ticket has a different name on it.

Learn more about setting up collecting additional information from attendees.

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What do memberplanet tickets and confirmations look like?

• Order Confirmation Example

• Event Ticket Example

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Check in attendees from your computer

1. In the left-hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select the Ticket Check-ins report
5. Use the Search within the report to show the person you would like to manually check-in
6. Select the check-in option to complete manual check in
7. A check will be entered under Check-in status and the check-in time and the name of the person checking them in will be entered.

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Print a check-in list

1. In the left hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select the report you would like to print from the Check-ins & fullfillment Reports
5. Select Export to export to excel
   

Once your report has been exported, you can then print from Excel

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How to see all of your event's financial information 

1. In the left-hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. From the Sales reports, select the report you would like to view
   • Ticket Detail
   • Add-on Detail
   • Ticket & Add-on Detail
   • Order Summary
5. Scroll to the far right to view purchases purchase total, fees, and transferrable.

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View event reports

1. In the left-hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select from available reports to view
   

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See promotion code usage

1. In the left hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select Order Summary Report from the Sales reporting section
5. Scroll to the far right of the report to view whether a coupon was used for a ticket purchase
6. The name of the coupon will display when a coupon is used

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Export your event order data

1. In the left-hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select Order Summary Report from the Sales reporting section
5. Edit the date filter to display the data you would like to export
6. Select the Export button in the upper right hand corner to export the report to Excel

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View and export an Orders report

1. In the left-hand navigation bar, select Events
2. Click on the event name
3. Scroll down to the Reporting & ticket management section and select Reports
4. Select Order Summary Report from the Sales reporting section

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